In the era of social media and chatbots, it can be easy to question the relevance of websites. However, despite the growing popularity of these platforms, websites continue to play a crucial role in the digital landscape. From providing a centralised online presence, to facilitating e-commerce transactions, websites remain a valuable tool for bus…
Sunway Malls has recently deployed Alcassoft's omnichannel Customer Engagement Hub system to enhance their customer service experience. Alcassoft's system provides a centralised platform for Sunway Malls to manage customer inquiries and interactions across multiple channels, including email, phone, social media, and live chat. By implementing Alcas…
When it comes to why businesses need chatbots, various reasons come to mind. Some of these include automation of routine tasks, and simultaneous handling of multiple requests or enquiries. The most immediate impact for customers is the ease of getting in touch with your business or customer service rep. This increased speed in handling custo…
Facebook recently released a host of data proving the value of chatbots for business:2 billion messages are sent between people and businesses monthly56% of people would rather message than call customer service53% of people are more likely to shop with businesses they can message
The utilisation of chatbots has certainly gained momentum in…
A chatbot is a service, powered by rules and sometimes artificial intelligence (AI), that you interact with via a chat interface.
It is often designed to convincingly simulate how a human would behave as a conversational partner via auditory or textual methods. Chatbots are typically used in dialog systems for various practical purpose…
Live chat services can improve the conversion rate of your online visitors by engaging those who are interested. Capturing contact details and basic information about a particular product or service your visitors are interested in allows for a more effective follow-up.A quality lead has a relationship with your brand.
A quality lead has a relati…
Lead generation means identifying and targeting potential new customers (or leads) for you to develop their interest in your products and services. Essentially, it is most ideal that every visitor becomes a lead as this may subsequently translate into prospective sale for the business.
With a ‘live’ chat solution, your business can capture leads…
Brand loyalty is important to sustain any business. Loyal customers will always come back to a brand which they either have trust in or connection with. Building trust with your customers is indeed truly essential if you want them to be loyal customers.
In this day and age where relationship plays a pivotal role in sustaining interest and creati…
