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Elevating Customer Service: Sunway Malls Adopts Alcassoft's Omnichannel Engagement Hub

Sunway Malls has recently deployed Alcassoft's omnichannel Customer Engagement Hub system to enhance their customer service experience. Alcassoft's system provides a centralised platform for Sunway Malls to manage customer inquiries and interactions across multiple channels, including email, phone, social media, and live chat. By implementing Alcas…

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