Blog > Chatbots

Why Do Businesses Need Chatbots?

When it comes to why businesses need chatbots, various reasons come to mind. Some of these include automation of routine tasks, and simultaneous handling of multiple requests or enquiries. The most immediate impact for customers is the ease of getting in touch with your business or customer service rep. This increased speed in handling custo…

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How are Chatbots Created?

Facebook recently released a host of data proving the value of chatbots for business:2 billion messages are sent between people and businesses monthly56% of people would rather message than call customer service53% of people are more likely to shop with businesses they can message

The utilisation of chatbots has certainly gained momentum in…

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What is a Chatbot?

A chatbot is a service, powered by rules and sometimes artificial intelligence (AI), that you interact with via a chat interface.

It is often designed to convincingly simulate how a human would behave as a conversational partner via auditory or textual methods. Chatbots are typically used in dialog systems for various practical purpose…

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