Sunway Malls has recently deployed Alcassoft's omnichannel Customer Engagement Hub system to enhance their customer service experience. Alcassoft's system provides a centralised platform for Sunway Malls to manage customer inquiries and interactions across multiple channels, including email, phone, social media, and live chat. By implementing Alcassoft's solution, Sunway Malls can now provide a seamless and consistent customer experience, regardless of the channel used by customers. This system offers a single view of the customer, allowing Sunway Malls to better understand their needs and provide personalized and efficient support.
With the deployment of Alcassoft's customer engagement hub, Sunway Malls is positioning themselves at the forefront of customer service innovation, complementing their already exceptional customer care.
[Image credit: Sunway Malls]
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